Legal Notice (Act on Specified Commercial Transactions)
Company Name
wanderout Inc.
Representative
Hiroshi Oppata
Business Address
Room 21, 8-4-21 Seijo, Setagaya-ku, Tokyo 157-0066 Japan
Contact Number
+81-80-4126-1599
info@wanderout.jp
For inquiries, please contact us via the CONTACT page.
Please note that we do not offer phone support.
＊Official emails are sent only from addresses using the “@wanderout.jp” domain.
Emails impersonating our company name, representative, or affiliated parties have been identified.
info@wanderout.jp
For inquiries, please contact us via the CONTACT page.
Please note that we do not offer phone support.
＊Official emails are sent only from addresses using the “@wanderout.jp” domain.
Emails impersonating our company name, representative, or affiliated parties have been identified.
Store Information
wanderout does not operate a physical retail store.
Our products are available exclusively through our official online store.
wanderout occasionally hosts pop-up stores.
When scheduled, details will be announced via Journal or Instagram.
Our products are available exclusively through our official online store.
wanderout occasionally hosts pop-up stores.
When scheduled, details will be announced via Journal or Instagram.
Brand Philosophy & Policy
wanderout values a deep respect for nature and an honest, sincere approach to everything we create.
wanderout has been shaped slowly and carefully over time, guided by these principles.
When developing third-party products, wanderout values sharing ideas and engaging in ongoing dialogue,
while respecting the relationships and backgrounds of the manufacturers involved.
This reflects wanderout’s belief in approaching both nature and craftsmanship without imposing one-sided intentions.
wanderout does not authorize or endorse any third-party accessories or products,
nor does wanderout have any association with items that are manufactured or sold without our permission.
Such activities go against the respect for nature and the craftsmanship wanderout value deeply,
and these products are not covered by our quality assurance or customer support.
wanderout does not engage in influencer-based promotions.
We value allowing the intrinsic worth of things to reveal itself naturally over time.
wanderout products are curated and created within our own philosophy and context,
and are positioned as inseparable from the brand’s overall worldview.
Accordingly, the use of our products by other parties for the purposes of brand development,
advertising, promotion, or photography is not assumed to be based on prior consultation or permission,
and does not imply any approval, involvement, or cooperation by wanderout.
We consider the background and intent in which a product is placed to be an integral part of the craft itself.
wanderout does not, as a general rule, conduct regular sales or time-limited discount campaigns.
However, prices may be adjusted on an individual basis when necessary,
taking into account inventory levels or the sales period of each product.
wanderout has been shaped slowly and carefully over time, guided by these principles.
When developing third-party products, wanderout values sharing ideas and engaging in ongoing dialogue,
while respecting the relationships and backgrounds of the manufacturers involved.
This reflects wanderout’s belief in approaching both nature and craftsmanship without imposing one-sided intentions.
wanderout does not authorize or endorse any third-party accessories or products,
nor does wanderout have any association with items that are manufactured or sold without our permission.
Such activities go against the respect for nature and the craftsmanship wanderout value deeply,
and these products are not covered by our quality assurance or customer support.
wanderout does not engage in influencer-based promotions.
We value allowing the intrinsic worth of things to reveal itself naturally over time.
wanderout products are curated and created within our own philosophy and context,
and are positioned as inseparable from the brand’s overall worldview.
Accordingly, the use of our products by other parties for the purposes of brand development,
advertising, promotion, or photography is not assumed to be based on prior consultation or permission,
and does not imply any approval, involvement, or cooperation by wanderout.
We consider the background and intent in which a product is placed to be an integral part of the craft itself.
wanderout does not, as a general rule, conduct regular sales or time-limited discount campaigns.
However, prices may be adjusted on an individual basis when necessary,
taking into account inventory levels or the sales period of each product.
Sales Price
All prices are listed inclusive of tax.
Shipping Fees
Shipping fees are set for each product. Please refer to the “Shipping Charges” section on each product page for details.
The final total shipping cost will be confirmed at checkout.
For international shipping, please see here.
The final total shipping cost will be confirmed at checkout.
For international shipping, please see here.
Payment Methods
We accept credit cards, PayPal, ApplePay, GooglePay and ShopPay.
Payment Timing
Payment will be confirmed at the time of order confirmation.
Delivery Timing
Orders are generally shipped within 1–5 business days after order confirmation.
For tents and related items, please allow an additional 3 business days.
We do not ship on weekends or public holidays.
Deliveries may be delayed due to natural disasters, inclement weather, or extended holiday periods.
For more details, please see here.
For tents and related items, please allow an additional 3 business days.
We do not ship on weekends or public holidays.
Deliveries may be delayed due to natural disasters, inclement weather, or extended holiday periods.
For more details, please see here.
Returns / Exchanges
Unless the product is defective, we generally do not accept returns.
For more details, please see here.
For more details, please see here.