We apologize for the inconvenience, but please contact us by e-mail.
We do not provide telephone support.
Contact: info@wanderout.jp

Payment method: Credit card (VISA/MASTER/JCB/AMEX), AmazonPay, and PayPal are available.

Payment is confirmed at the time the order is confirmed. However, this may not be the case depending on the contents of your contract. For details, please contact the payment company you will be using.

1. Returns are accepted only if the product is different from the ordered product or defective.

Please contact us at info@wanderout.jp within 7 days from the date of delivery. We do not accept returns by phone.

Note) Please note that we cannot accept returns or exchanges for the following types of products as well.
Items that have been in our warehouse for more than 8 days after arrival.
Items that have been damaged or soiled by the customer
Items that have lost accessories such as boxes, tags, and instruction manuals

2. Cancellation requests due to order errors, etc., will be handled to the best of our ability if received on the same day. Please note that we may not be able to accept requests for orders received the following day or at certain times of the day.

3. We do not accept any cancellations for products sold by lottery. Please understand this in advance for everyone's enjoyment.

4. As we are a mail order company that is accessed by our customers, the cooling-off system does not apply. Please understand this in advance.

The exchange rate will be applied to customers who pay from outside Japan or use foreign-issued cards. The exchange conversion fee varies depending on the payment company used by the customer, so please inquire with the payment company for details. Please note that this site is not responsible for the exchange rate.

DOMESTIC ORDERS:
The displayed price is the sales price including consumption tax.

INTERNATIONAL ORDERS:
wanderout does not collect any excise duty, customs duty or import tax from you. However, when using international shipping, it may be opened and inspected by customs and may be subject to import duties and taxes levied upon the item's arrival at the designated destination. Customer will be responsible for payment of such import duties and taxes. We have no control over these charges. For more information, please contact your local customs office before placing your order. Please also note that you must comply with all laws and regulations applicable to the country/region to which the goods are to be delivered. We will not be held responsible for any such violations of law by you.

DOMESTIC ORDERS:
Shipping costs will be charged separately for each order. When ordering products with two different shipping charges, two shipping charges will apply. Free of charge for items totaling ¥55,000 or more including tax. Please refer to the shipping charges listed on each product page.

INTERNATIONAL ORDERS (South Korea):
Calculated by the total weight of the items in your cart.

DOMESTIC OREDRS:
1. We do not accept any specific date and time, please request directly to the delivery company based on the delivery information that will be sent to you by email.
2. Basically, we will ship within 1-5 business days after receiving your shipping request. Tents will be shipped in +3 days.

INTERNATIONAL ORDERS:
1. Please enter your name and shipping address in English.
2. Currently, wonderout does not support overseas shipments other than Korea.
3. Please note that for the first order, it must be shipped to the billing address associated with the payment method. We also cannot ship to PO Boxes or APO/FPO addresses.
4. All orders from overseas will be shipped by EMS.
5. We will ship overseas within 1-5 business days after receiving your shipping request.
6. Due to a request from Korean Customs, customers residing in Korea are required to enter a 13-digit code including a "Personal Customs Clearance Code" (PCCC) when placing an order. It is not a "Korean registration number" (civil registration number). Please be careful when entering. The information linked to PCCC must match the recipient's information. If you have not obtained a PCCC, please go to the Korea Customs website and apply for one in advance. Non-Korean customers can use their passport number instead of PCCC. If the registration is not completed, there is a possibility that the export procedures from Japan will be stopped. Please note.

Note)
1.We do not combine shipping for multiple orders.
2.Please allow any dents or scratches on the outer box that do not interfere with the use of the main unit.
3. Please understand in advance that transportation may be delayed due to disasters, weather, etc.